Privacy Policy

Last updated: 4th September 2026

PATIENTACQ Ltd (“PATIENTACQ”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, book a call, enquire about our services or otherwise interact with PATIENTACQ.

PATIENTACQ Ltd is a company registered in England and Wales.

For the purposes of UK data protection law, PATIENTACQ Ltd is the controller of personal information covered by this Privacy Policy where we determine how and why that information is processed.

• ‍Company number: 17442572
• ‍Registered office: 24 City Road, London, EC1V 2NX
• Email: hello@patientacq.co.uk

Depending on how you interact with us, we may collect:

• Identity and contact information, such as your name, email address, telephone number, business name and job role.
• Enquiry and communication information, including information you provide when contacting us, completing a form or booking a call.
• Business information you provide to us in connection with an enquiry about our services.
• Technical information, such as your IP address, browser type, device information, operating system and information about how you use our website.
• Marketing and analytics information, including information about how you arrived at our website, pages you visit, interactions with our website and advertising attribution information.

We may collect this information directly from you or automatically through technologies such as cookies, pixels and analytics tools.

We may use your personal information to:

• respond to enquiries and communicate with you;
• arrange and manage calls or meetings;
• provide information about our services;
• assess whether our services may be suitable for your business;
• provide and administer services where you become a client;
• operate, maintain and improve our website;
• understand how visitors use our website;
• measure the effectiveness of our advertising and marketing;
• market our services where permitted by law;
• maintain the security of our website and systems; and
• comply with our legal and regulatory obligations.

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

‍Legitimate interests — where processing is necessary for our legitimate business interests, such as responding to business enquiries, operating and improving our website, protecting our systems and understanding the effectiveness of our business activities, provided those interests are not overridden by your rights.

‍Contract — where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

‍Consent — where you have given us permission to process your information for a particular purpose, including where consent is required for certain cookies and tracking technologies.

‍Legal obligation — where processing is necessary for us to comply with a legal obligation.

We use cookies and similar technologies on our website.

These may include Google Analytics, which helps us understand how visitors find and use our website, and the Meta Pixel, which helps us measure advertising performance and understand actions taken after interacting with our advertising.

These technologies may collect information such as your IP address, device and browser information, pages viewed, website interactions and information about how you reached our website.

Where required, analytics and advertising technologies will only be used after you have provided the appropriate consent through our cookie consent mechanism.

You can find further information about the technologies we use and how to manage your preferences in our Cookie Policy.

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• website hosting and infrastructure providers;
• CRM and business software providers;
• analytics providers;
• advertising and marketing platforms, including Google and Meta;
• communications and meeting providers;
• professional advisers such as accountants, solicitors and insurers; and
• other service providers acting on our behalf.

We do not sell your personal information.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are used where required.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, contractual or reporting requirements.

The appropriate retention period depends on the nature of the information, why we hold it and any applicable legal requirements.

When personal information is no longer required, we will delete or anonymise it where appropriate.

Depending on the circumstances, UK data protection law may give you the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information;
• ask us to restrict how your information is used;
• object to certain processing, including processing based on legitimate interests;
• request the transfer of certain information to you or another organisation; and
• withdraw your consent where we rely on consent.

These rights are not absolute and may depend on the circumstances and our lawful basis for processing.

To exercise your rights, contact us at hello@patientacq.co.uk.

You have the right to object at any time to the processing of your personal information for direct marketing purposes.

We may contact you about PATIENTACQ’s services where permitted by law.

Where you have consented to receive marketing, you can withdraw that consent at any time.

You can also ask us to stop sending marketing communications by using any unsubscribe option provided or by contacting us at hello@patientacq.co.uk.

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies when visiting them.

If you have concerns about how we use your personal information, please contact us first at hello@patientacq.co.uk so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner's Office

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The latest version will be published on this page and the “Last updated” date above will be revised accordingly.

If you have any questions about this Privacy Policy or how we use your personal information, contact:

Company number: 17442572
PATIENTACQ Ltd
124 City Road
London
EC1V 2NX
‍
Email: hello@patientacq.co.uk